Refund policy
Technitea sells digital books: files you download and keep. This page explains what happens if something goes wrong with a purchase. It does not limit any rights you have under the consumer laws that apply to you.
Who processes your order
Orders are processed by Lemon Squeezy, our online reseller and Merchant of Record. Lemon Squeezy handles payment, invoices, sales tax and VAT, and issues approved refunds. Your card or bank statement shows the charge from Lemon Squeezy.
If a file doesn't work
If a file is damaged, won't open on a supported device, or isn't the book described on its page, email us with your order details. We'll send a working file or, if we can't fix it, refund the purchase.
If you bought the wrong thing
- Bought the same book twice, or a single book that was already in a set you own? Tell us and we'll refund the duplicate.
- Bought the wrong title? Contact us before you download it and we'll swap it.
Read before you buy
Every book has a free sample of its opening pages, so you can check the writing, the level and the layout before paying.
How refunds are paid
Approved refunds are issued through Lemon Squeezy to the original payment method. How long it takes to appear depends on your bank or card issuer.
Contact
Email hello@technitea.com with the email address used at checkout, your order number from the Lemon Squeezy receipt, and the title you bought.